Crisis Intervention

Our Crisis Intervention worker will assist clients to meet their needs and enable them to utilize agency or community services to achieve their optimal level of health through counselling, education, and the use of appropriate resources either independently or through a combination of any of the above.

They will be available on site and over the phone to triage immediate safety concerns and provide brief solution therapy that can last over the course of 30 days. 

Following the 30 days, our community intervention workers assess whether they are high risk enough to continue working with them for the purposes of stabilization, counselling, and case management, or to refer them to another internal or external service.  Dependent on the need of the individual. 

  • Provides assessment(s), case management, safety planning, and treatment planning to clients either in person or via virtual technology and/or telephone.

  • Fast track and streamline high risk/needs clients to mental health services without a wait list or need to wait for an intake appointment.

  • Offer support to individual(s) who are in immediate need, unsafe or unable to wait for later appointments and thereby remove barriers to wrap around mental health support and advocacy.

Mobile Crisis Rapid Response Team

CCEA has an official MOU with the local OPP.  We currently have a clinician (Integrated Response Worker) that attends on-site crisis calls with the police when deemed appropriate who will provide brief solution counselling and advocacy as part of the Mobile Crisis Rapid Response Team. 

This person may hold on to them for up to 30-days, should it be necessary. 

If further support is identified, this client will be referred to our Transitional Case Manager for ongoing support, advocacy, and forensic case management

Transitional Case Manager (TCM)

The Transitional Case Manager will support the Mobile Crisis Rapid Response Team which includes the Integrated Response Worker as well as the Safe Bed Program in partnership with uniformed OPP officers.

The Transitional Case Manager completes outreach and client identification; assessment and planning; direct service provision/intervention; and information, liaison, advocacy, consultation, and collaboration.

  • The TCM Support individuals in crisis with referral to a mental health and addictions worker on emergency service calls with police.

  • Facilitates access to designated safe beds when available and appropriate; and support individuals in crisis with referrals to appropriate, community-based mental health and addictions services.